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Chapter 7: Administration E-mail Templates
Altiris Helpdesk Solution User Guide 119
Edit E-mail Templates
1 Click Admin>E-mail templates>List templates.
2 Click Edit next to the E-mail template name.
3 Edit the fields. For information on each of the box entries, see “New Template” on page 118.
4 Click OK to save.
Default E-mail Templates.
E-mail Templates Provided by Helpdesk Solution
Item Description
Change notification Terse HTML message used to notify workers when
modifications are made to a work item assigned to them.
Thank you An acknowledgement message appropriate for Helpdesk
Solution guests. Thanks the recipient and confirms the
submitted data.
Guest issue addressed A notification message appropriate for Helpdesk Solution
guests. Thanks the recipient and describes the resolution.
Created by VIP contact Plan text message used to notify workers that a work item
has been created by a contact that is a designated VIP.
Work item reassigned A message saying that a work item assigned to the
recipient has been assigned to someone else.
Work item
correspondence
Plain text message for corresponding about work items.
Short alert Short message for paging workers.