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Chapter 6: User Interface Altiris eXpress Helpdesk Consoles
Altiris Helpdesk Solution User Guide 47
Helpdesk Worker Console
Default Page Description
The
Helpdesk worker console displays the Work report as the default page. The left-hand menu page
is divided into three sections, Commands, Common tasks and the Item and Count section. The first
two sections consist of links in cells that display additional menus ("fly-out" menus) when the cursor
hovers over them. Cells with a right-pointing arrow will open to display the additional commands.
Clicking on the link instead of hovering will execute the first command in the fly-out.
Each menu link and its fly-out menus (if any) is described below:
Commands
Work Items
Worker report - Default page for the Helpdesk Worker console.
New work item - Lets workers create a new work item. See “New Work Item” on page 50.
Find work items - Lets workers find work items using simple or advanced searches. See “Find
Work Items” on page 66.
Queries - Lets worker execute existing queries and create custom queries. See “Using Queries”
on page 70.
Last query results - Displays the results of the last query executed. See “Last Query Results” on
page 79
Retrieve queued item - Lets workers retrieve queued items. See “Retrieve Queued Item” on page 80
Contacts
Contacts home - Displays a list of contacts. See “Contacts Home” on page 80
Find contacts - Lets workers find contacts by entering a search criteria. See “Find Contacts” on
page 81
New contact - Lets workers add a new contact record. See “New Contact” on page 82