Filter
Top Products
Chapter 7: Administration Routing Rules
Altiris Helpdesk Solution User Guide 110
10 Select the check box for The value of the field.
11 To make this criterion be true if the field has changed AND the test is true, check both the “The
value of the field changes”, and “The value of the field:” check boxes.
12 Click the drop-down arrow and select one of the following options:
Note The list varies depending on criterion selected.
• is the same as
• is not the same as
• contains
• does not contain
• matches regular expression
13 Enter the parameter associated with the option you selected for step 12 on page 110, in the text
box.
14 Select the check box for the search to be Case sensitive.
15 Click OK.
The page returns to the
New Routing rule options.
16 Review the routing criterion you created in the display box. You can edit or delete the criterion
listed by doing the following:
• Select the criterion from the display list.
• Click the
Edit or Delete icon on the toolbar.
17 Clear the Active check box if you do not want the New routing rule active.
18 Clear the Terminal check box if you do not want to stop processing rules when this rule evaluates
to true.
19 Click OK.