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Chapter 7: Administration The Admin Report
Altiris Helpdesk Solution User Guide 99
Admin Report Page Field Description
Run Admin Reports
1 Type the number of days to search back in time in the Report period box.
2 Click Go. The database will return an item count of all work items based on the number of days
search criteria.
3 Click the item count link to display the list of work items found.
Page Items
Item Description
Report Period Select how far back in time you want the summary report to go.
Priority items Lists the number of
Open work items with either High or “ASAP”
priority status.
Requested items Lists the number of work items flagged with the status as
Requested.
Planned items List the number of work items flagged with the status as
Planned.
Open items List the number of work items flagged as
Open.
Late items Lists the number of work items still
Planned after the start date.
Overdue items List the number of work items not
Closed or Resolved after the
due date.
Resolved items List the number of work items flagged with the status of
Hold.
Closed items Lists the number of work items flagged with the status as
Closed.
Cancel Click to discard the changes.