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Chapter 6: User Interface Altiris eXpress Helpdesk Consoles
Altiris Helpdesk Solution User Guide 46
Altiris eXpress Helpdesk Consoles
This section details the features and functionality of how to use Helpdesk consoles.
Server Access
1 Click Start > Programs > Altiris > Altiris eXpress > Helpdesk Solution > Helpdesk Consoles.
2
Select on of the following options:
Client Access
Helpdesk workers access the
Helpdesk console interface by typing the URL in the address box of the
internet browser.
• Altiris eXpress Helpdesk consoles - http://<server name>/aexhd/
• Helpdesk Admin console - http://<server name>/aexhd/admin/Default.aspx
• Helpdesk Worker console - http://<server name>/aexhd/worker/Default.aspx
• My Helpdesk console - http://<server name>/winuser/Default.aspx
• Work item request - NT User - http://<server name>/winuser/NTUser.aspx
• Work item request - User
- http://<server name>/winuser/Default.aspx
• Work item request - Guest - http://<server name>/aexhd/guest/Default.aspx
Replace server name of the URL with the server name provided by the System Administrator. Using
Integrated Windows Authentication requires workers to be logged in to the client computer using
their NT account.
Note You can simplify access to the worker consoles by creating a URL alias shortcut, To create a
URL alias shortcut, see “Create Custom URL to Access Helpdesk Consoles” on page 93.