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Chapter 6: User Interface Additional Work Item Information
Altiris Helpdesk Solution User Guide 64
Asset Page Field Description
Find Asset - New Work Item
The Find feature on the New work item page, allows users to enter a partial name or location (this is
configured by Professional Services) into the
Find text box, and then click Find. The text pattern
entered, can be any valid expression supported by Transact SQL LIKE, such as %, _, [], [^]. For
example, to search for all contacts named John, you could specify the pattern “John%”. The search
pattern will only be used to find active assets.
As an added convenience, the
Find option will prefix and suffix the pattern entered in the text box,
with “%” if a % symbol is not detected in the pattern. This will result in a slower search performance
as a table scan is performed. If a search pattern is not specified when
Find is clicked, the user will be
presented with a validation message.
If one or more contacts match the specified pattern, then the contact drop-down list will be
populated. Additionally, a results count option will be added and automatically selected to indicate
the number of matches.
The data presented in the drop-down list will be a combination of the asset’s
name and location. If a
location is not specified for the asset, the text message [location unspecified] will be displayed next
to the asset’s name.
Page Items
Item Description
Name Type a short description of the asset.
Type Select a category
Type from the drop-down list.
External ID Type an
External ID.
An External ID is appropriate for organizations managing
external customers who need to identify the external customer
with a unique ID.
Location Type the physical
Location of the asset.
Manufacturer Type the
Manufacturer of the asset.
Model Type the Model type of the asset.
Serial # Type the
Serial # of the asset
Asset Tag Type the number of the asset tag.
IP Address Type the
IP address of the asset.
Organization Select
Organization from the drop-down list.
Status Select
Status from the drop-down list.
Comment Any additional free-form information about the asset.
Items List of
Work items associated with the asset.
Save Click to
Save the changes.
Cancel Click to abort function.