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Chapter 7: Administration E-mail Templates
Altiris Helpdesk Solution User Guide 118
New Template
When you are adding or editing an e-mail template, you can use special macros in the message fields
to represent Helpdesk Solution data that will be inserted by Helpdesk Solution when it generates e-
mail using that template. See “E-mail Template Macros” on page 120.
1 Click Admin>E-mail templates>New template.
2 Type a Name for the new e-mail template in the box.
3From: Type the name of the organization, workgroup or worker that will be displayed as the
originator of the message.
4 From Address: Type the e-mail address that will be displayed as the originator of the message.The
Macro Language is supported for this property but must resolve to a valid SMTP e-mail address:
someone@somewhere.org.
5 Subject: Type the subject of the e-mail message. Macro Language is supported for this property.
6 Type: Select one of the following options from the drop-down list:
a E-mail notification - Select if the E-mail Template will be distributed through e-mail.
b Pager notification - Select if the E-mail Template is intended for pager e-mail notification.
c E-mail action - Select to let the E-mail Template be used to send work item e-mail
correspondence.
7 Type a description of the e-mail template in the Comment box.
8Body: Type the body of the e-mail message. Macro language is supported for this property (see
“E-mail Template Macros” on page 120).
9 Select the check box to Interpret message body as HTML. HTML tags used within the body of the
message, will be rendered by e-mail applications that support HTML format.
10 Clear the check box if you DO NOT want the e-mail template Active. Inactive e-mail templates
will not be available for selection when adding
Notify rules.
11 Click OK to save the e-mail template.