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Chapter 6: User Interface Additional Work Item Information
Altiris Helpdesk Solution User Guide 57
To Link a Work Item
1 Click Work items> New work item.
2 Click Link.
3 Click one of the following link item options:
•
Keep current - Default, Not currently linked.
•
Link recent item - Select a Work item from the drop-down list.
•
Find item - Type the title of the work item in the box, click Find.
• Select a work item from the drop-down list.
•
Item number - Type the record number of the work item in the box.
•
Remove current item - Unlink a work item.
4 Click OK, the most recent work item selected will be linked.
Link Page Field Description
Page Items
Item Description
Keep current Default option, the current work item is not linked.
Link-recent item Select a work item from the most recent drop-down list.
Find item Search for work items, requires search criteria.
Item number Type number of work item to link to.
Remove current
item
Removes an attached work item.
OK Click OK to continue with work item.
Time spent
(minutes)
The Time spent (minutes) working on the current work item.
This number can be changed if other work has been performed
not related to the work item yet the work item is currently open
on the screen.