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Altiris Helpdesk Solution User Guide 143
A
accessing Helpdesk Solution through a
custom URL 93
administration
bulletins 122
sources 124
workers 135
Altiris
support 7
assistance 7
B
bulletins
administration 122
C
comments
search in 69
console
administrator 22
end user 23
worker 22
consoles 21, 22
contact information 7
contacts 24
conventions for document 6
copyright 2
creation date of document 2
cross references 6
custom
queries 72
URL 93
customer support 7
D
document
conventions 6
print date 2
E
email message template macros 120
external documents 6
F
Find 66
full-text search 69
G
getting help 7
H
Heading
First 9
Second 9
Helpdesk Configuration Wizard
installation 19, 29
using to modify configuration 31
history
work item 93
I
import data wizard 127
installation 28
setup 28
L
legal notice 2
licensing 43
links 6
log file 142
M
macros
email message template 120
N
notice 2
notification policies 140
Notification Server 21
P
patent 2
Pocket PC 94
prerequisites 27
product version 2
Q
queries
custom 72
R
register sources for assets 124
reports 139
S
search
full-text 69
wildcard 70
search in comments 69
security 36
end users 38
permissions 39
web permissions 39
workers 37
server 12, 27
Service Level Agreements 141
SMS 9
integration 26
sources
administration 124
register for assets 124
support 7
contact information 7
T
technical support 7
The 49
trademark 2
U
uninstalling 32
upgrading 32
URL
accessing Helpdesk Solution through
a custom 93
Using 70
V
version 2
virtual workgroups 23
level 1 23
level 2 23
supervisor 24
W
web reports 21
wildcard search 70
wizard
Helpdesk Configuration 19, 29
import data 127
work item 25
work item history 93
work items
queries 70
retrieve 80, 130
worker console 46
Pocket PC support 94
workers 23
administration 135
security 37
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