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Chapter 2: Installing and Setting Up eXpress
Altiris Helpdesk Solution User Guide 17
7 If all of the components that can be downloaded have been downloaded but additional software
needs to be installed, a screen similar to the following appears listing the additional software that
needs to be installed.
Note which software needs to be installed and then click
Finish.
Important You need to install the software that could not be automatically loaded and then run
the Software Prerequisites Wizard again.
8 If necessary, install Windows 2000/XP Internet Services as follows:
a On the Windows toolbar, click Start > Settings > Control Panel > Add/Remove Programs.
b In the left pane, click Add/Remove Windows Components.
c
Check the Internet Information Services (IIS) check box.
d Click Details.
e Check the File Transfer Protocol (FTP) Server and World Wide Web Server subcomponents check
boxes.
f Click OK.
g Click Next.
h Follow the instructions on the screen to complete the Windows Components Wizard.
9 When all the required prerequisite software is installed, and if needed, restart the Software
Prerequisites Wizard again. See Step 1.