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Chapter 7: Administration Notification Policies
Altiris Helpdesk Solution User Guide 140
Notification Policies
Notification Policies automate the monitoring of work item activity. Writing a new Notification
Policy is as easy as writing a SQL query that evaluates to true. Notification Policies support the
following notification methods:
• E-mail
• Launch (invoke application)
• SNMP (Trap)
• Generate Report (and e-mail the URL)
• Helpdesk Solution Work Item creation.
The Helpdesk Solution Notification Policies can be accessed through the Notification Server Web
Administrator by clicking
Start > Programs > Altiris > Altiris eXpress > Notification Server > Web
Administration Console
, then in the left pane selecting Helpdesk Solution > Policies > Notification
Policies
.
The following Notification Policies are provided in Helpdesk Solution:
Note In order to display images in Helpdesk Solution notification e-mail, make sure that Show
pictures
is selected in Internet Options > Advanced > Multimedia.
For more information on Notification Policies, see the Notification Policies section of the Altiris
eXpress Notification Server User Guide on the product CD or on our web site at http://
www.altiris.com/support/documentation.