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Chapter 6: User Interface My Helpdesk Console
Altiris Helpdesk Solution User Guide 89
My Helpdesk - New Work Item
To Add a New Work Item
1 Type the required information in the form on the page.
For more details see “New Work Item” on page 50 and “Attachments” on page 55.
2 Click OK to save.
Sort Work Item List
The My Helpdesk Console page will display a list of the work items created by the current user,
located at the bottom of the page. The Work item list can be sorted as needed by selecting the sort
topic:
• #
• Title
• Assigned
• Priority
• Status
• Category
The sort topics toggle between ascending and descending sort order then they are selected.