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Chapter 6: User Interface Additional Work Item Information
Altiris Helpdesk Solution User Guide 59
E-mail Page Field Description
View Contact Properties - New Work Item
The View contact properties page displays is used to view and edit information about the contact
associated with the current work item. The Items list at the bottom of the page, shows all work items
that are associated with the same contact. You can update contact information or select a different
contact from this page.
To View Contact Properties
1 Click Work items> New work item.
2 Click View contact properties.
3
If the information on the page needs updating; or, you want to select a different contact, click
Select to find a contact from the Helpdesk’s database. When you select a contact, the information
will populate this page.
4 Update the form on the page as needed, and then click Save.
Page Items
Item Description
Current contact Select check box to e-mail current contact.
These workers Select check box for all applicable workers.
These addresses SMTP e-mail address of recipients, separated by semicolons:
myname@mycompany.com;bas@buz.org
E-mail templates Format of the body of the e-mail message. The Message field
will be inserted into the body of the email as determined by the
template chosen
Message Main content of the e-mail notification. This is not the same as
the work item comment.
Done Save changes.
Clear Clears the users selections from the page.