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Chapter 6: User Interface Work Item Request - User
Altiris Helpdesk Solution User Guide 92
Work Item Request - User
The Work item request - User allows a user to access the Helpdesk system from the internet, meaning
they do not use NT authentication at log on. Instead, users supply their e-mail address and an
optional password. If the e-mail address is associated with a contact in the Helpdesk database and
the password matches they are allowed to access the console. When a user adds a work item to the
system, it is automatically routed to a queue where workers can retrieve the requests.
1 Type your e-mail address in the E-mail box.
2 Type your password in the Password box.
3 Click OK to logon to the User console.
4 If your logon is not in the Helpdesk database, access will be denied. You can create a user
account for this entry point console by doing the following:
• Type your e-mail address in the
E-mail box.
• Click, “click here to create a new account”.
• Type the required information in the form on the page.
• Click
OK to save.
Work Item Request - Guest
The Work item request - Guest allows a user to access the Helpdesk system from the internet
anonymously, meaning they do not use NT authentication at log on nor do you need to have an e-
mail address. When a user adds a work item to the system, it is automatically routed to a queue where
workers can retrieve the requests.
1 Open Work item request- Guest console by entering either the complete URL http://<server
name>/aexhd/guest/Default.aspx or by entering a shortcut (URL alias) if created. <OR>
2 Enter through the main entry point Altiris eXpress Helpdesk consoles - http://<server
name>/aexhd/.