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Chapter 6: User Interface Using Queries
Altiris Helpdesk Solution User Guide 71
Delete Queries (page 78)
Last Query Results (page 79)
List Query
The List query page displays a list of pre-defined queries to help you manage your work items. You
can select a query to modify or create a new query based on a query already listed.
To List Queries
1 Click Work items > Queries > List queries.
2 Click Run or View next to the query you want to run or view.
3 Click New to add a new query
4 Click Edit to modify a query you created.
5 Click Delete to remove a query you created from the Helpdesk system.
List Query Page Field Description
New Query
The New query page allows you to select a pre-defined query from the drop-down list and edit the
query string to produce the results you want.
Page Items
Item Description
All open items List of all open items.
All priority items List of all priority items.
Items by worker List of items assigned to a specific worker.
Open Level 1 items List of all Open Level 1 items.
Open Level 2 items List of all Open Level 2 items.
My open items List of open items specific to the worker requesting the query
search.
My overdue items List of overdue items specific to the worker requesting the query
search.
My planned items List of planned items specific to the worker requesting the query
search.
My priority items List of priority items specific to the worker requesting the query
search.