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Chapter 6: User Interface
Altiris Helpdesk Solution User Guide 45
• Find Work Item Simple Field Description (page 67)
• Find Work Items - Advanced Tab (page 68)
• Find Work Item Advanced Field Description (page 69)
• Search in Comment or Title Field (page 69)
• Using Queries (page 70)
• List Query (page 71)
• List Query Page Field Description (page 71)
• New Query (page 71)
• Modify New Query Search (page 72)
• New Query Page Field Description. (page 73)
• Query Data Types (page 73)
• Query Parameter Replacement (page 76)
• Delete Queries (page 78)
• Last Query Results (page 79)
• Retrieve Queued Item (page 80)
• Contacts (page 80)
• Contacts Home (page 80)
• View Contacts (page 81)
• Find Contacts (page 81)
• Find Contacts Page Field Description (page 82)
• New Contact (page 82)
• New Contact Page Field Description (page 83)
• Assets (page 84)
• Assets Home (page 84)
• View Assets (page 84)
• Find Assets (page 85)
• New Asset (page 85)
• New Asset Page Field Description (page 86)
• Recents (page 87)
• My Helpdesk Console (page 88)
• My Helpdesk - New Work Item (page 89)
• Sort Work Item List (page 89)
• Edit My Info (page 90)
• Logoff (page 91)
• Work Item Request - NT User (page 91)
• Work Item Request - User (page 92)
• Work Item Request - Guest (page 92)
• Create Custom URL to Access Helpdesk Consoles (page 93)
• Support for Pocket PC (PPC) (page 94)