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Chapter 5: Configuration Licensing
Altiris Helpdesk Solution User Guide 43
credentials again until the cookie expires after one year. Users cannot decide whether to accept
the cookie or not.
• “
no” means Helpdesk will not write the user credential cookie. Users will see the login command
every time they start a new Helpdesk session.
Note that Helpdesk requires that cookies be enabled at all times but does not write permanent
cookies except for this one. This is a change from previous versions of Helpdesk, which managed
several cookies.
Licensing
From the time you install this solution, you have 7 days to register the product and obtain an
evaluation license from the Altiris web site.
For information on getting a license and how to purchase a product, see the Altiris eXpress Getting
Started Guide or Altiris eXpress Notification Server User Guide.
Note To see how long you have before the trial license expires, in the eXpress Web Administrator,
click on the
Licensing tab, and look at the Expires column. Helpdesk will also display trial license
information in a yellow banner at the top of the each page of output.