Filter
Top Products
Chapter 4: Installation Helpdesk Setup
Altiris Helpdesk Solution User Guide 29
11 To start the Setup Wizard, click Next.
12 Read and agree to the license agreement and click Next.
13 Select the destination directory and click Next.
14 Click Finish. The Altiris eXpress.NET Configuration Wizard will launch, go to “Altiris
eXpress.NET Configuration Wizard” on page 29.
Important You will not be able to run Helpdesk successfully until you run and complete this wizard.
Altiris eXpress.NET Configuration Wizard
Altiris eXpress.NET Configuration Wizard lets you configure Helpdesk to run under the identity of a
user account set by an administrator. You must complete this wizard to finish the installation before
launching any Helpdesk console.
IMPORTANT Altiris recommends you choose the same account you supplied when you installed
Altiris Notification Server. That account should not be the account of a real user and it should be set
so that the password never expires. See the Notification Server documentation for more details about
configuring that account.
If Helpdesk Solution fails to run because the password has expired or changed, you will have to run
the Altiris eXpress.NET Configuration Wizard again, to reset the account. You may have to
manually restart IIS for the account changes to take effect.
The Helpdesk Solution account should belong to the local Administrators group and must be able to
do the following:
• Access and launch DCOM objects
• Only read, write, and modify all tables in the Helpdesk Solution database on the SQL Server you
select.
To configure the Helpdesk Configuration Wizard
1 Click Start>Programs>Altiris>Altiris eXpress>Helpdesk Solution>Helpdesk ASP.NET Config.
2
Click Next.