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Chapter 6: User Interface New Work Item
Altiris Helpdesk Solution User Guide 50
Late - Lists the number of work items Planned after the start date.
Overdue - Lists the number of work items not Closed or Resolved after the due date.
Resolved - Lists the number of work items with the status as Resolved. Work items can have a status
of Resolved and still be open. Once verification is received, work items can be finalized with the
Closed status.
Held - Lists the number of work items with the status as Hold.
Closed - Lists the number of work items with the status as Closed.
New Work Item
The New work item page lets you create a New work item. Workers can perform a variety of tasks to
the item, such as: link work items together, associate assets and contacts to the work item, attach
uploaded files to the work item, and send e-mail.
To Open a New Work Item
1 Click Work items>New work item listed below Commands. <OR>
2 Click New work item listed below Common tasks.
Toolbar Description
The following diagram describes the toolbar: