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Chapter 6: User Interface Find Work Items
Altiris Helpdesk Solution User Guide 67
4 The Items list at the bottom of the page shows all work items the found based on the search
criteria you selected. Click
View or Edit next to the work item you want to view or edit.
5 The Save query link at the bottom of the page, allows you to save the search criteria of the query
that produced the results on the page. The Save query link will be disabled while you enter a
search criteria, but will enable when
Find is clicked.
When you click
Save query, the New query command will be invoked with context. The query
expression will be displayed in the Expression text box.
6 Click Reset to clear the search fields and start another search.
Note The Items list in the diagram above is sorted by number(#) in descending order. For details see
“Sort Work Item List” on page 89
Find Work Item Simple Field Description
Page Items
Item Description
Title Type the
Title of the work item.
Match all words Select the
Title match criteria from the drop-down list.
Comment Type
Comment word selection.
Match all words Select the
Comment match criteria from the drop-down list.
Category Select
Category from the drop-down list.
Scope Select option from the drop-down list.
Pattern Type string
Pattern for search.
Assigned Select
Assigned worker group from the drop-down list.
External ID Type an
External ID.
An External ID is appropriate for organizations managing
external customers who need to identify the external customer
with a unique ID.
Priority Select the
Priority from the drop-down list.
Status Select
Status from the drop-down list.
Type Select
Type from the drop-down list.
Find Click to begin search for
work item.
Reset Click to clear the form.
Cancel Click to abort function.