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Chapter 5: Configuration Console Security
Altiris Helpdesk Solution User Guide 38
End Users
Helpdesk Solution installs three different entry points and consoles for end users. The winuser entry
point contains two consoles, My Helpdesk and NT User, for users authenticated by the Integrated
Windows Authentication. These consoles map users to a Helpdesk contact record in the Helpdesk
database.
The User console uses an e-mail address and a Helpdesk-only password to allow end users to create
work items and view previously created work items. These users are mapped to Helpdesk contacts
and therefore can participate in e-mail notification and other Helpdesk activities. Anonymous
access and Integrated Windows Authentication are enabled for this entry point. These Helpdesk
passwords are not secure and are not required.
The Guest console collects no special information and displays a simple create work item interface.
Anonymous access and Integrated Windows Authentication are enabled for this entry point.
The purpose of the Work Item Request - Guest Console is to allow non-workers the ability to
create work items that can be reviewed and assigned by workers. Therefore the special worker
"
guest" will be the worker that appears in the "Created by" field for all work items created using the
Work Item Request - Guest Console.