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Chapter 7: Administration Delete Work Items
Altiris Helpdesk Solution User Guide 131
7 Click Finish to delete selected work items.
Delete Work Item Simple Field Description
Page Items
Item Description
Title Type
Title of a work item.
Match all words Select the
Title match criteria from the drop-down list.
Comment Type a
Comment word selection.
Match all words Select the
Comment match criteria from the drop-down list.
Category Select option from the drop-down list.
Scope Select option from the drop-down list.
Pattern Type string
Pattern to match during the search.
Assigned Select
Assigned worker group from the drop-down list.
External ID Type an
External ID.
An External ID is appropriate for organizations managing
external customers who need to identify the external customer
with a unique ID.
Priority Select the
Priority from the drop-down list.
Status Select
Status from the drop-down list.
Type Select
Type from the drop-down list.
Find Click to begin search for
work item.
Reset Click to clear the form.
Cancel Click to abort function.