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Chapter 6: User Interface New Work Item
Altiris Helpdesk Solution User Guide 53
View or Edit Work Items
The View work item page allows you to review any work item added to the Helpdesk database. This
page appears when you
Save a new work item, or when you select a work item by clicking on the
glasses icon. The work item number, used as reference for problem resolution and tracking
purposes, is displayed in the upper left hand corner of the page. The information you entered when
adding a
New work item, in addition to the History of the work item, can be reviewed or edited.
To View or Edit Work Items
1 When you Save a new work item, or you select a work item to view, the View work item page
appears.
2 Click Details to toggle between displaying or hiding the History of work items.
3 Click Edit to update or add work item information.