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Chapter 7: Administration Sources
Altiris Helpdesk Solution User Guide 126
6 If you select Use SQL login, type a Login name in the box.
7 Type a Password in the box.
8 Select the check box to do the following:
•
Update Helpdesk on a schedule - Imports the data into the Helpdesk database based on a
schedule, which is set by the main Notification Server even if it is not a source. The default
schedule occurs every 30 minutes, only assets whose data has changed is imported during
auto-update.
•
Publish work item changes to this source - Work item updates to be published in the inventory
of the SMS database.
•
Display links to Web Admin for SMS - If this is selected, you must also specify the URL in the
format http//<server name>/AexWebAdmin, in the box for Web Admin for SMS.
Note If the user is viewing object properties for an asset that has been imported from an SMS
source, a link will be displayed that will invoke Web Admin for SMS so that the user can
use the resource tools (remote control, explore the inventory, or view properties) on the given
resource.
Another benefit to using Web Admin for SMS is when you are browsing inventory,
Work item
updates that have been published will be presented as HTML links to Helpdesk Solution.
Click on a link to invoke Helpdesk Solution and the work item report will be displayed.
9 Clear the check box if you DO NOT want the status Active.
10 Click OK to save.
Edit Source
1 Click Admin>Sources>List source.
2 Click Edit next to the source name to modify changes to the source.
3 Modify the box entries as needed.
4 Click OK to save.