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Chapter 7: Administration Helpdesk Admin Console
Altiris Helpdesk Solution User Guide 97
Helpdesk Admin Console
The Helpdesk Admin console page is similar to the Helpdesk Worker console yet it provides additional
functionality to perform administrative tasks. Access the Admin console through the Altiris eXpress
Helpdesk consoles
. For further details see “Altiris eXpress Helpdesk Consoles” on page 46
When
Helpdesk Admin console is launched, the Work report default page just as it is with Helpdesk
Worker console
. The left-hand menu is divided into two sections, Commands and Common tasks.
The menu options are as follows:
Commands
Admin
Admin report - Lets you modify worker properties. See “The Admin Report” on page 98.
Categories - Lets you add or modify categories. See “Categories” on page 100.
Notify rules - Lets you view, create, or delete notify rules. See “Notify Rules” on page 112.
Routing rules - Lets you view, create, or delete work item routing rules. See “Routing Rules”
on page 107.
E-mail templates - Lets you view or create e-mail templates. See “E-mail Templates” on
page 117.
Bulletins - Lets you view, create, or delete bulletins. See “Bulletins” on page 122.
Sources - Displays a list of SMS and Notification Server sources. See “Sources” on page 124.
Configure helpdesk - Lets you configure the Helpdesk SQL database.on database. See
“Configure Helpdesk” on page 128.
Work items
See “New Work Item” on page 50
Contacts
See “Contacts” on page 80
Assets
See “Assets” on page 84
Workers
See “Workers” on page 135
Recent
See “Recents” on page 87
Common tasks
New work items - See “New Work Item” on page 50
Work item queries - See “Using Queries” on page 70
Last query results - See “Last Query Results” on page 79
Retrieve queued item - See “Retrieve Queued Item” on page 80