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Chapter 6: User Interface My Helpdesk Console
Altiris Helpdesk Solution User Guide 90
For example Click #, an arrow appears next to the sort topic #. The up arrow indicates the sort order
is ascending to descending. Click # again, a down arrow appears to indicate the sort order is
descending to ascending.
Edit My Info
Users can update their user information once the account is added to the system. The following
information can be changed:
• Name
• Title
• E-mail
• Phone
• Cell phone
• Department
• Password - see note.
Note This is your Helpdesk password for the User console, not the user’s NT password.
To Edit My Info
1 Click Edit my info on the My Helpdesk Console page.
2 Type the required information in the form.
3 Click OK to save.