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Chapter 6: User Interface Support for Pocket PC (PPC)
Altiris Helpdesk Solution User Guide 94
Support for Pocket PC (PPC)
Administrators and workers can access the worker console from any Windows CE device. Handheld
support is included with your product and does not require any additional cost or configurations.
Handheld support adds even greater flexibility for managing your product by extending
functionality beyond the desktop.
You can access the Worker Console using the worker URL. The Worker Console features that are
not supported include file upload. Some fields in lists throughout the Worker Console have been
scaled down for better viewing on the lower resolution Pocket PC.Requirements
• Windows CE version 3
• Microsoft Internet Explorer 5.0 or higher
• Resolution: Standard Pocket PC dimensions of 240 x 320
Note While the Worker Console is fully supported with the exceptions noted above, the
Administrator Console is not currently supported on the Pocket PC platform. The Administrative
Console will load on a Pocket PC device. However, the screen is not properly formatted for the
reduced screen resolution size of most handhelds. Administrative features can be executed on a
handheld device by directly accessing the URLs for those features.
Pocket PC Navigation
There is a dropdown for recent work items at the top of the Worker Console. Select a work item
number and click the
View Work Item icon to the left of the dropdown to view the report for the item.
To view the report for an item not displayed in the dropdown, the standard toolbar has been included
so that the worker can enter a work item number in the
Edit field and click the View Work Item icon
to the left of the
Edit field on the toolbar.
Work item actions are not displayed as a horizontal list for the Pocket PC, but have been added to the
command dropdown. Select an action and click the green arrow icon to the left of the dropdown to
perform the action. The action will be performed on the work item that is selected in the recent work
item dropdown that appears to the left. This dropdown is shared by commands that are available on
the
Work items tab.
Work item commands are available by clicking the home icon at the top of the console. All commands
for the
work item command group will populate the command dropdown (this is a shared dropdown).
Execute a command by selecting it from the dropdown and clicking the green arrow icon.