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Customizing Services using Parameters Enterprise Communications Server
104 Copyright © 2009 ADTRAN, Inc. 619510003-1A
To delete an element from the canvas
1. Select the icon of the element that you want to delete to highlight the element.
2. Select Delete on the toolbar to delete the element from the canvas, or press the Delete key.
Creating loop-back links
A loop-back link returns a call to a preceding element in the call flow. Loop-back links are useful for
repeating a set of menu options or for restating instructions to a caller who has failed to make a selection
on the phone keypad following a prompt.
To create a loop-back link
1. Select the connector pin and drag to the element icon that you want to loop back to.
2. Release the mouse to create the loop-back link.
3. Point to the connector link. The loop-back path is highlighted in red.
Customizing Services using Parameters
You can use additional parameters in order to customize services. Parameters can be used in most elements
that accept input, such as email addresses, log entries, transfer numbers, or database comparisons.
Parameters can also be used in the Equals field in the Data Source Selector. For more information, refer to
Using the Data Source Selector on page 159.
Parameters can be used with the following elements:
Delete
Loop-back path