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Enterprise Communications Server Caller Options
619510003-1A Copyright © 2009 ADTRAN, Inc. 37
4. Do one of the following:
• If you have the sender’s Calling Line ID, press 1 to call back the sender.
• If the sender’s telephone number is in your contacts list, press 2 to call back the sender at any of
the numbers listed.
• If you want to call a separate number in your contacts list, press 3 and enter the first few digits of
the person’s last name.
To call back in response to an email message
1. Access your mailbox using a telephone.
2. Listen to the email message.
3. Press 8 to call back in response to an email message.
4. If the sender’s email address is in your contacts list, press 2 to call back the sender at any of the
numbers listed.
Searching your contacts list
From your mailbox, you can transfer to a telephone number, search your contacts for a number to transfer
to, or search for information—such as address, email addresses, or telephone numbers—about your
personal contacts.
To search your contacts
1. Access your mailbox using a telephone.
2. From the Main Menu, press 5.
3. If you want to transfer to a telephone number, enter the number.
4. If you want to search your contacts list, do either of the following:
• Press 1 to search your contacts and transfer to a contact on your list
• Press 2 to search your contacts and retrieve information about a contact on your list
Caller Options
Callers that dial into the system have several options. While callers are listening to user greetings or
leaving messages, they can bypass a greeting, skip out of a greeting, skip out to another extension after
they leave a message, or dial the operator. A caller that accidentally ends up in the wrong voicemail, or
decides they want to call someone else instead, can skip out of a greeting. After leaving a message, a caller
can go to another extension and leave a message for another user without having to hang up and redial the
system.
The type of information that you can retrieve includes the address, telephone number, or
email address for a contact, if already specified in the contact fields.