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Using Database Elements Enterprise Communications Server
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repeated. If this occurs three times, or if an internal error occurs, then the element exits through the
Otherwise connector pin.
Prompting callers when more than one row is returned
If the Source element has more than one row, using Text to Speech (TTS), the element prompts the callers
with "Press 1 for <value 1>, Press 2 for <value 2>," and so on, where the values of the Select on field are
from the set of rows associated with the source element. The caller is prompted for up to six choices.
• The element follows with the prompt "Press 8 to repeat these choices."
• If there are more than six rows, then it prompts with "Press 9 for more choices."
• Finally, the element prompts with "Press 0 to start over."
Caller input and results
If the caller enters the number associated with a specific row value, the associated row becomes the current
row, and the element exits through the Source element connector pin.
• If the caller presses 8, the prompts are repeated.
• If the caller presses 0, the same prompt for the first group of rows is repeated.
• If there are more than six rows and the caller presses 9, the element prompts with "Press 1 for <value>..."
as before, but the values are now taken from the next group of rows. This prompt is followed by "Press
7 for previous choices," and the other prompts as noted above. Pressing 7 causes the prompt for the
previous group of rows to be played.
The process continues until the caller selects a specific row. The caller uses the 7 and 9 keys to move
backwards and forwards through the set of rows.
Caller prompts
Key Pressed Results
0 The prompt for the first row set is played.
1-6 This selects the associated row value, and becomes the current row. The element
exits through the Source element connector pin.
7 If there are previous row sets, the prompt is played for the previous six rows.
8 The previous prompt is replayed.
9 If there are more rows, the prompt is played for the next six rows or less.