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Using SIP Phones Enterprise Communications Server
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Transferring callers directly to voicemail
You can transfer a caller directly to voicemail, without ringing the recipient’s telephone. This feature is
useful if a caller needs to leave a message for a user, but does not need to speak to the user directly. After a
direct transfer, the caller hears the user’s personal assistant greeting, and can follow the prompts
accordingly.
To perform a blind transfer to another user’s voicemail
1. During an active call, begin a blind transfer, which puts the caller on hold. The steps to perform a
blind transfer vary depending on the type of phone you are using. For more information, refer to the
user documentation for your phone.
2. Enter *86<Destination mailbox number>.
3. Press Send or Dial, depending on the phone type you are using.
To perform a supervised transfer to another user’s voicemail
1. During an active call, begin a supervised transfer, which puts the caller on consultation hold. The
steps to perform a supervised transfer vary depending on the type of phone you are using. For more
information, refer to the user documentation for your phone.
2. Enter *86<Destination mailbox number>.
3. Press Send or Dial, depending on the phone type you are using.
4. To complete the transfer, press the Transfer key again.
To leave a message directly in a recipient’s mailbox
1. Enter *86<Destination mailbox number>.
2. Press Send or Dial.
Using the NetVanta UC Server conference bridge
The UC server has the ability to support a limited-sized conference bridge application. The number of
participants is limited to the number of licenses available, however additional conference expansion
licenses can be purchased. See your system administrator for more details. You can use your SIP phone
during the conference to access several options, such as muting or adding participants.
Any lone user in a conference bridge hears the sound of “crickets,” which is
confirmation that they are the only person in the conference.