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Using SIP Phones Enterprise Communications Server
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answer any telephone.
To answer a call on another user’s phone
1. When you hear a phone that you want to answer, dial *78<Extension>. Make sure that you dial, on
your own phone, *78 plus the extension of the phone that is ringing.
2. If the phone has stopped ringing by the time you dial the *78 code, the system prompts you to enter
your pickup ID.
Changing phones during a call
Using connected call pickup, you can seamlessly transfer calls from one device to another, such as from a
cell phone to your desk phone. This feature is most commonly used with mobile twinning, where calls to
one phone number can ring simultaneously at multiple devices, such as an internal extension number and a
cell phone number. For example, if you were away from your desk and you answered a call that was
transferred or twinned to your cell phone, then when you return to your desk, using the connected call
pickup feature, you can pickup that call on your desk phone, without the caller being aware that you
changed phones.
Benefits of using connected call pickup
The benefits of using connected call pickup include using one phone number and multiple devices to be
accessible to callers, while minimizing costs by then transferring calls to your internal extension or to
another land line phone.
Requirements for using connected call pickup
To pickup a connected call, the called number must go through the UC server. That is, the call must be
To use ringing call pick up, your phone must be configured to receive incoming calls.
Make sure that such features as call forwarding and do not disturb are not enabled on
the phone.
If the pickup ID that you enter is invalid, the system prompts you with “That is not a
valid pickup ID,” and asks you to enter a valid pickup ID.
To configure mobile twinning, see your system administrator.