Using Advanced Elements Enterprise Communications Server
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For added security, you might want to put a Verify Password element before this element.
Verify Password element
The Verify Password element enables the service to request a numeric password from a caller, and verifies
that a given password matches a specified password, or the password for a particular mailbox. The Verify
Password element would typically be used to access or to change information based on authentication.
To use your mailbox password, for Password for mailbox select [Called Extension], which is the default
for this element. Selecting this option automatically selects the password for your own mailbox.
The [Selected Extension] option refers to the Selected Extension element, however this element is only
available to Administrators and is not available to users. Therefore, the value of the [Selected Extension] is
identical to the value of the [Called Extension].
If you select the Database value option, then be sure to include a database element (such as the Fetch Data,
Dial for Data, Move Current Row, or Prompt for Current Row elements) that indexes the Data Source
value that you wish to use to verify the password. The database element must occur before the Verify
Password element in the call flow, so that you can reference it in the Verify Password element’s Data
Source selector.
Data Sources cannot be referenced directly, so you must reference a filtered Data Source created by one of
the database elements referenced above. Ensure that the Data Source value that you use is a Number data
type, since only Data Source values that have this type can be selected.
The Otherwise connector pin is followed when:
• The password does not match the selection criteria after three sequential attempts, or
• The caller has not entered any digits after three sequential attempts.
You can set up the next element in the call flow depending on whether a caller enters a valid extension
number or cancels the attempt.
Verify Password
element