Filter
Top Products
Enterprise Communications Server Customizing Incoming Call Options
619510003-1A Copyright © 2009 ADTRAN, Inc. 29
3 Customizing Incoming Call Options
Overview
This section explains how to manage identities.This section covers the following topics:
• Managing Extensions and Identities Options on page 29
Managing Extensions and Identities Options
An identity typically corresponds to a user extension or an email address. When callers dial in to the
system, they can access, for example, a user extension or an employee’s email address. The Administrator
creates and assigns identities. If you have identities assigned, they appear in the identities pane, on the
bottom-left of the client window.
You can change the number of rings on an identity, which determines the number of times a call rings on an
extension before it is answered by the auto attendant.
To change the number of rings using the Identities pane
1. On the Identities pane, select the Number of rings box that corresponds to the identity that you want
to change.
2. Select the number of rings that you want for the identity. The default number of rings is 4.
To edit an active service using the Identities pane
1. On the Identities pane, select the active service icon.
2. Select Edit Active Service. The service that is active on the identity opens in the Service Editor. For
information about editing services using the Service Editor, refer to Creating Custom Call Answering
Services on page 95.
To locate an active service using the Identities pane
1. On the Identities pane, select the active service icon.
2. Select Locate Active Service. The Services navigation pane opens with the active service highlighted
in the Services content pane.
Active Service icon
Active Service icon