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Using Standard Elements Enterprise Communications Server
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of the service.
• You do not need to activate the Receive Fax service. When a fax call comes in, your active service will
be initiated. When the UC server hears the fax tone, it automatically stops the regular active service and
activates the Receive Fax service.
• The Receive Fax service must be saved in one of the following two locations:
• The shared folder so that it is available to all users in the system (that is, \Services\Shared\Receive
Fax)
• The user's root folder so that it is only available for that user (that is, \Services\Receive Fax)
Creating a Receive Fax service to receive fax notifications
In order to receive a notification of a received fax you can follow the Receive Fax element in a Receive
Fax service with any or all of the following elements:
• Send Email element
• Deliver Messages element (to send a phone message)
• Notify Pager element
If you want to specify the days of the week or times of day when you want notifications sent, or specify
from which phone numbers you want to be notified of a received fax, then use the Flow control element on
page 116.
Receive Fax Service Example
The following example shows how you might use the Receive Fax element in a Receive Fax service to
notify you during particular days or times, that an incoming fax has been received from a specific fax
number. The example below illustrates that when a fax is received during business hours from a specific
number, then notifications are sent to the user’s cell phone, pager, and personal email account.
Fax-on-demand element
The Fax-on-demand element allows the UC server to send a fax to callers who move through this element.
You can select the fax document to be made available and a cover page to accompany the fax.