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Troubleshooting Services Enterprise Communications Server
106 Copyright © 2009 ADTRAN, Inc. 619510003-1A
Troubleshooting Services
If you are having trouble running services, note that particular issues may be noted in the log files. The
following is a list of potential service warnings that may be noted in the System Errors and Warning logs.
To troubleshoot a warning, locate the log entry below, and note the possible causes of and solutions for the
warning.
To view service warning logs
1. Select the Logs navigation bar to open the Logs menu. All logs are presented in the Content menu.
2. If the logs are not already sorted into categories, then double-click the Logs folder.
3. Select System Errors and Warnings to view the logs in that category.
4. Verify whether either of the following entries appear.
Not all errors and warnings necessarily require action. For more information on logs,
refer to Using the NetVanta UC Server Logs on page 185.
Log Entry Possible Causes and Solutions
Failed to update %s's database
with the received fax. The fax will
be saved instead to the default
mailbox.
There was a problem communicating with the database defined in
the Receive Fax element.
Check your database connection parameters, and ensure that the
database is available.
The data source, %s, referenced in
the element, %s, is unknown.
ServiceStateMachine when an element refers to a data source that
no longer exists. Verify the following:
1.The ODBC data source, if applicable, is correctly configured
2.The fields in the reference data source may have been changed
or deleted. Verify the data source configuration.