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Enterprise Communications Server Using the NetVanta UC Server Logs
619510003-1A Copyright © 2009 ADTRAN, Inc. 185
Solution B: Uninstall the third-party antivirus or firewall software
1. Uninstall the third-party antivirus or firewall software.
2. Shutdown the UC server and restart.
Solution C: Uninstall all software and reinstall
Wipe clean the computer hosting the server/client software, including the OS, and reinstall.
Using the NetVanta UC Server Logs
This section explains how to manage alert notifications of errors and warnings, logging statistics, and logs
and the information that they record. Logs record events that occur while the application is enabled on your
extension.
Four categories of events are recorded in logs: events, system errors and warnings, sent items, and received
calls. You can view logs and store them for future reference, track activity that takes place, and
troubleshoot occasional problems. Using the Import/Export wizard, you can export call logs as a tab
separated or XML-based file. The call log files can be used by other reporting applications to provide
historical reports on voicemail activity. For more information about the Import/Export wizard, refer to
Importing and Exporting on page 173.
The Events log tracks information related to user attempts to perform mailbox management.
The System Errors and Warnings log provides information that you can use to troubleshoot problems
Antivirus and firewall behavior is unpredictable even after shutting down or
uninstalling.