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Caller Options Enterprise Communications Server
38 Copyright © 2009 ADTRAN, Inc. 619510003-1A
To bypass a greeting
Press # while listening to a greeting.
To skip out from a greeting
Press * while listening to a greeting. The caller hears the following: “If you wish to be transferred to an
extension, please dial the extension number now. If you are not sure of the extension number, but know the
name, press 1 now. Press * to manage you mailbox.”
To skip out to another extension after leaving a message
1. After you record a message, press # to send a message.
2. Choose an option from the End of message menu on page 33. The caller hears the following:
“You may hang up now or if you wish to be transferred to an extension, please dial the extension
number now.”
To dial an operator
While listening to a greeting, press the operator key. By default, the operator key is 0.
If the out-of-office greeting is enabled, the caller must listen to the initial system status
message before pressing the # key. The caller cannot press any key until the greeting has
played: “The user at this extension is out of the office”.
This feature depends on how the system is configured. The administrator can change the
key access skip out option and whether it is enabled.
This feature works correctly only if it is enabled by the system administrator.
The operator key can be configured by the system administrator. It might be a key other
than 0.