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Using Advanced Elements Enterprise Communications Server
132 Copyright © 2009 ADTRAN, Inc. 619510003-1A
This element is useful for audio information services that must be updated on a daily basis or at regular
intervals. A user can update the recorded information remotely when you include this element in a service.
You can specify where to record an announcement or mailbox greeting. You can choose a specific file
location and an associated greeting type.
Instructing callers how to make a recording
The Record Announcement element sends a voicemail prompt tone to the caller, and then starts to record
the caller. You may want to use a Play Announcement element before the Record Announcement element
to instruct the caller on how to stop the recording. The caller must press a telephone key to stop recording.
Recording an announcement
Select the Announcement option for use with an audio information service. The caller is prompted to make
a recording. Otherwise, you can select a prerecorded announcement for use with this element.
The Greeting for mailbox option allows you to change the specified greeting from a remote location. You
do not need to specify the mailbox from which the greeting is played. Your system administrator does this.
To enable callers to change a specified announcement using a remote telephone
1. Enable the Specific button.
2. Select the Value Selector arrow, select Announcements, and select the recording that you want. The
name of the announcement appears in the Specific text box.
Action Key Description
Stop recording\Plays menu
options
4-9, 0, # Stops recording and prompts the caller with the menu
options for 1, 2, 3, and the * key on the telephone
keypad. If the caller does not subsequently press a key,
then after repeating the menu options three times, the
element keeps the current recording and the call flow
proceeds. If a caller presses keys 4 to 9 or 0, the
prompt menu is repeated the first time, then
subsequently has the same effect as if the 1 key was
pressed.
Listen to the recording 3 Stops recording, plays the recorded audio to the caller,
and then prompts the caller with the menu options.
Record again 2 Stops recording, discards the current recorded audio,
sends a voicemail prompt tone to the caller, and allows
the caller to start recording again. The caller must
press a telephone key to stop the recording.
Keep the recording/cancel 1 Stops recording, keeps the recorded audio, and the call
flow proceeds.