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Customizing your Mailbox using your Computer Enterprise Communications Server
20 Copyright © 2009 ADTRAN, Inc. 619510003-1A
Customizing your Mailbox using your Computer
This section explains how to customize your mailbox, such as recording greetings and one-time messages,
using UC Client voice message features on your user extension.
You manage all voice message features using the main window or Assistant menu. This menu appears by
default when you start the application. You can access voice-messaging features by selecting the feature
icons in the navigation pane.
Recording and selecting greetings
Using the Greeting Management pane, you can create and record new greetings, or play and delete existing
greetings. You can manage four types of greetings:
• External greeting
• Internal greeting
• Mailbox identifier greeting
• Out-of-office greeting
Callers from outside your workplace hear the external greeting. This greeting is longer and more
informative than the internal greeting. Here is an example of an external greeting:
“Thank you for calling [your workplace name]. We are unable to take your call at this time; please leave a
message at the sound of the beep and we will get back to you before the end of the day.”
Callers from another extension at your workplace hear the internal greeting. This greeting is shorter than
an external greeting and can be more informal because it is intended for internal callers. Here is an
example of an internal greeting:
“Hi, I’ll be in a meeting all morning, but I’ll get back to you after lunch. Thanks for your patience.”
The mailbox identifier greeting consists of your name. Callers hear this greeting when their call is
transferred to your extension. The mailbox identifier is always available in the greetings list and you
cannot delete it.
Enable the out-of-office greeting when you are away from the office for an extended time. The caller
cannot interrupt the out-of-office greeting. Callers hear the entire greeting before they can leave a message.
You can record an out-of-office greeting and enable it only when you need it. You can re-use the same
greeting each time you are out of the office. When you start the application, a notice reminds you that the
For more information on setting mailbox options from your computer, refer to
Customizing your Mailbox on page 178.