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Using the NetVanta UC Server Logs Enterprise Communications Server
186 Copyright © 2009 ADTRAN, Inc. 619510003-1A
that occur with your call answering.
The Sent Items log tracks information on outgoing faxes and events related to the use of the Notify Pager
and Deliver Messages elements. Details for each delivery or dispatch attempt are recorded, including the
date and time of the attempt; the phone number dialed; the port that handled the attempt; and the final
outcome of the delivery or notification attempt.
The Received Calls log tracks incoming calls, regardless of whether the UC server answered them or not.
Information logged includes the caller name and phone number, if available; the date, time, and length of
the call; whether the call was answered, and by which port; and whether a message was left or not.
Errors and Warnings Alert Notifications
If an error or warning occurs, for example, the UC server was unable to deliver a message, then the UC
server generates an error or warning log. When an error or warning log is produced, and there were no
previous unacknowledged errors or warnings, then UC server also produces an entry in the Windows event
log to indicate what has happened. Administrators will see an orange bar displayed at the bottom of the UC
client window as an alert that some action may be required. Conversely, when errors and warnings are
acknowledged, and there are no more unacknowledged errors or warnings, then a different entry is created
in the Windows event log, and the orange bar in the UC client disappears.
To view system errors and warning logs
1. On the left side of the UC client, select the Logs navigation bar to open the Logs menu.
2. Select System Errors and Warnings. On the right side in the Logs content pane, the errors and
warning logs appear.
To acknowledge the alert notification
On the right side in the Logs content pane, right-click on an error or warning log to accept or acknowledge
the error or warning. The orange bar will no longer appear, and the error or warning message is no longer
visible at the bottom of the UC client window.
Managing NetVanta UC Server Alerts from Windows SBS 2008
Microsoft Windows Small Business Server (SBS) 2008 records unacknowledged errors or warnings in the
UC server. This simplifies management such that Administrators do not need to have the UC client open in
order to be aware of any error or warning messages.
When the UC server is installed on Windows SBS 2008, a custom alert is automatically configured for the
SBS 2008 Console. If the UC server is not installed on the SBS 2008 system, but is installed on another
system on the network, then consult the Microsoft documentation for how to create a custom alert.
To troubleshoot specific warnings, refer to Troubleshooting warning log entries on
page 190.