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Enterprise Communications Server Using Standard Elements
619510003-1A Copyright © 2009 ADTRAN, Inc. 115
the specified menu action. It retrieves announcements from the set of announcements that belong to the
user profile in the user context. Database values come from a data source element and are not affected
directly by user context. If you specify [Called Extension], the greeting is fetched from the user profile in
the user context.
Temporary recordings are created using the Record Announcement element, to record the audio for a
specific temporary recording after a service has started, which is discarded after the service ends. For more
information on temporary recordings, refer to Allowing callers to make temporary recordings within a
service on page 109.
Callers are allowed to try only three times to select from the menu. If they make another attempt, they
follow the “Too many attempts” connector pin.
When callers press a selection key, they move through the connector pin to the next element, depending on
their choice. When you are finished setting selection keys, you can connect an element for each selection
key that you set.
To set selection keys on a Menu element
1. In the first On list box, select the number that you want. The number one appears by default.
2. Select Add to add an On list box for setting additional keys. The UC server enters the key in
numerical sequence. You can also select a key from the list. You can set a maximum of 12 keys. Keys
range from one to nine, then include zero, *, and #.
3. To delete a selection key on a Menu element, select the trashcan icon to the left of the key that you
want to delete. Remember to change the announcement associated with the menu so that it reflects the
changes.
For information about recording an announcement for the Menu element, refer to To
record an announcement for a Play Announcement element on page 114.
Menu element