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Enterprise Communications Server Using SIP Phones
619510003-1A Copyright © 2009 ADTRAN, Inc. 65
transferred, forwarded, or twinned to your alternate phone number. For example:
• Calls can be made directly from another extension to your alternate phone number
• Calls can be transferred by internal users to your alternate phone number
• Calls can be transferred using the Transfer Call options available from your Personal Assistant or
Personal Business Assistant to your alternate number
• Using mobile twinning, calls can ring your alternate phone number and your internal extension
simultaneously
Unless your system administrator has configured this mode differently, you must know the phone number
of the phone that answered the call, that is, the extension number or the external telephone number, in order
to pickup the connected call.
Your phone must be able to receive another call. That is:
• A line must be available
• Do Not Disturb (DND) must be off
• Call forwarding must be off
The connected call pickup feature must be enabled.
To change phones during a call
1. From the phone that you want to transfer the call to, dial *27 <called phone number>. The called
phone number can be an internal extension number or an external phone number, and refers to the
number of the phone that answered the call. Your system administrator may configure this option so
that you can only pickup connected calls from your cell phone using your desk phone. If this is the
case, then dial *27 only. To connect the call, the phone that you are dialing from rings.
2. Answer the ringing phone. When you answer the phone, the call automatically connects to this phone,
and is dropped from the phone that you originally answered the call with. The call is transferred from
one phone to another silently, so the user may be unaware that you have changed phones.
Your system administrator may disable this feature due to privacy concerns.