Filter
Top Products
Enterprise Communications Server Using Standard Elements
619510003-1A Copyright © 2009 ADTRAN, Inc. 127
Using the Receive Fax Element in a Service
When the Receive Fax element is used in a voice service, it's typically placed after a Menu element on
page 114. Callers are instructed using a Play Announcement element on page 112 that they can press a key
on the telephone dialpad to send a fax. For example:
"If you would like to send a fax, please press 5 and then press the Send button on your fax machine."
When the Receive Fax element is used in a dedicated fax service it is typically the first element in the
service, and it can be combined with other elements to create a custom fax service, such as saving the fax
to a database, or receiving notifications of the received fax.
Using the Receive Fax service
The Receive Fax service is a particular type of service that has additional requirements beyond regular
service requirements. If you are using the same identity to receive both voice and fax messages, then you
may want to use the Receive Fax element to create a specific Receive Fax service, for example, to send a
notification to a pager, a phone number, or an email address to notify you that you’ve received a fax.
Your system administrator may have created a Receive Fax service for all users, available in the
Services\Shared folder. If a shared Receive Fax service is available then you do not need to create your
own service, unless you want to create a custom service. If you do not have a shared Receive Fax service
available, or if you want a custom service, then you can create your own custom Receive Fax service.
Requirements for using a Receive Fax service on a shared voice and fax identity
• The Receive Fax service must be called Receive Fax.
• The Receive Fax service must contain a Receive Fax element.
• The Receive Fax element must appear as soon as possible within the service, typically the first element
Save Fax to Mailbox
Called Extension Selecting this mode enables you to save incoming faxes to your
mailbox, or the extension number that the caller called.
Selected Extension This mode refers to the Select Extension element, which is available to
admin users only. If an admin user creates a service using the Select
Extension element, and makes this service available to other users by
saving it to the Shared folder, then PBA users will have this mode
available. However, PBA users should not select this mode when
creating their own service.
Save Fax to Database Selecting this mode enables you to save incoming faxes to a database,
if your system is licensed for database integration. If you have the
Database tab available in the UC client Service Editor, then you can use
the Data Source Selector to save incoming faxes to a database. For
more information, refer to Using the Data Source Selector on page 159.
Note: If the Save Fax to Database mode is selected and the database is
unavailable, the incoming fax is delivered to the default mailbox.
Otherwise If a problem occurs receiving a fax, then the call exits through the
Otherwise connector pin, and the fax is not received in the selected
mailbox.