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Enterprise Communications Server Using SIP Phones
619510003-1A Copyright © 2009 ADTRAN, Inc. 63
status to unavailable to prevent accepting further incoming queued calls, without logging out of the queue.
Temporarily setting your status to unavailable does not change your longest idle position in the agent
group. When you make yourself available again by logging back into the queue, your idle time is based on
the time since your last call, including the time that you were unavailable.
To set your agent status to unavailable
1. Dial *83.
2. Press a number from 1 to 9 to indicate your reason for being unavailable.
3. Hang up.
To set your agent status to available
1. Dial *83.
2. Press 0 at the prompt.
3. Hang up.
Checking your agent status in a call queue
You can check your agent status to verify whether you're currently logged into a call queue, whether your
status is set to temporarily unavailable, or whether you're currently logged out of the call queue.
To check your agent status
1. Dial *84<QueueNumber>. Ensure that you enter the correct queue number.
The system will indicate your current status as:
• Logged in
• The agent is not available, service code <#>
•Not Logged in
2. Hang up.
Picking up ringing calls
Ringing call pick up allows you to answer other ringing telephones, which means that you no longer have
to run to answer another person’s telephone. You can divert a ringing call from another telephone, typically
within earshot, to your own telephone to answer.
To use ringing call pick up, you must know the extension of the phone that is ringing.
This feature also allows for night bell support. Many small companies have an audible bell that rings after
business hours. Night bell support can also allow employees to contact security after hours. This feature
can allow employees, for example on manufacturing floors, who are not stationed at a particular desk to