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Enterprise Communications Server Using Advanced Elements
619510003-1A Copyright © 2009 ADTRAN, Inc. 133
Recording a greeting
To enable callers to change a specified extension or user greeting using a remote
telephone
1. Enable the Specific button. Select the Value Selector arrow, select Greetings, and select one of the
users or [Called Extension]. Called Extension refers to the identity originally called. Selected
Extension refers to the identity selected in the last successful Select Extension element in the service.
If there was none, or the last one failed, it defaults to be the same as the Called Extension.
The name of the greeting appears in the Specific text box.
2. From the Greeting type list, select one of the following greeting types:
• Internal Greeting
• External Greeting
• Out-of-Office Greeting
• Mailbox Identifier
Recording a temporary recording
You can use the Record Announcement element to record audio in a specific temporary recording, and
elements like Play Announcement can be used to play the audio. Temporary recordings exist only for the
duration of the execution of a service. That is, when a service starts, none of the temporary recordings
exist. If a caller records a temporary recording, then the recording is stored in a temporary file that can be
played by another element, and the recording is discarded when the service ends. Temporary recordings
can be referenced by the following elements:
• Play Announcement element
• Menu element
• Send Email element (custom)
• Add Data element
• Update Data element
For more information on temporary recordings, refer to Allowing callers to make temporary recordings
Only Admin users can add a Select Extension element to a service. However, if an Admin
user shares such a service with a PBA user, then the Select Extension element within that
service becomes available to the PBA user.
Put a Verify Password element before this element if you want to prevent unauthorized
access.
To use the Add Data and Update Data elements, the system must be licensed for
database integration.