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Enterprise Communications Server Using Standard Elements
619510003-1A Copyright © 2009 ADTRAN, Inc. 113
Play
Greeting type
The Greeting type is only enabled if Greetings was selected for the Play mode.
You do not need to specify the mailbox from which the greeting is played. Your system administrator does
this.
The Play status message mode pre-empts the user’s greeting message and cannot be interrupted.
Database Values Supports playing audio stored in a data source. The audio must first
be fetched using a Fetch Data element on page 164, or a Dial for Data
element on page 165. Database values come from a data source
element and are not directly affected by user context.
Note: Your system must be licensed for database integration in order
to use this mode. In the Service Editor, if you have the Database tab of
elements available, then your system is licensed for database
integration.
Announcements Announcements come from the list that belongs to the user profile in
the user context. For more information, refer to User context and
service elements on page 107.
Greetings You can select [Called Extension], or [Selected Extension]. The
[Selected Extension] mode is available to Administrators only. If you
select Greetings, then select a Greeting type, as described below.
Temporary Recordings Temporary recordings can be used to record audio temporarily, after a
service has started. Use the Select the Advanced tab on the tool
palette to view the advanced elements. A brief description is provided
for each element that is available. Record Announcement element on
page 131 to record the audio for a specific temporary recording. The
recordings are then stored in a temporary file, which can be played by
another element that plays audio such as the Play Announcement
element. All temporary recordings are discarded when the service
ends. Up to 10 temporary recordings can be made. For more
information on temporary recordings, refer to Allowing callers to make
temporary recordings within a service on page 109.
Active Greeting This is the default greeting.
Internal Greeting Internal greetings are intended for callers calling from extensions at
your workplace.
External Greeting External greetings are intended for callers calling from outside your
workplace.
Out-of-Office Greeting Out-of-Office greetings are typically enabled when you are out of the
office for an extended period of time.
Mailbox Identifier The mailbox identifier consists of your name. This greeting is typically
used when callers are transferred to your extension.