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Overview Enterprise Communications Server
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The service user context is characterized by an authentication and a user profile (that is accessible from the
authentication).
How elements affect user context
A service is associated with an identity. When a service starts, the identity is used to locate a user profile
(the one that owns the identity). The user context is then established with the user profile that owns the
identity and the authentication that owns that profile.
Elements cannot change the user context. In particular, Transfer Call does not change the user context.
Synchronizing contacts
The Synchronize contacts mode is only available to users who have a client-side contact database, where
contacts are stored on a user's computer, and not on a server like Microsoft Exchange. Examples of client-
side contact databases include Microsoft Outlook (running in Internet Only Mode), Outlook Express, and
Windows Address Book.
The UC server cannot access contacts that are stored in these client-side contact databases, so in order to
perform real-time contact matching this contact information must be copied and stored on the UC server.
Client-side contacts are synchronized with the information stored on the UC server every time a user starts
the UC client and when the UC client is shut down. If a user makes changes to their client-side contact
database while the UC client is open, and they want the UC server to recognize these changes without
having to shut-down and restart the UC client, the user can force a contact synchronization by using the
Tools > Synchronize contacts menu mode.
To synchronize contacts from a user's computer to the NetVanta UC Server
Select the Tools menu > Synchronize contacts.
Selecting values within elements using the value selector
Use the Value Selector feature, which is available on some elements, to specify the following types of
values:
For example, the Play Announcement element allows you to play a dynamic value, announcement,
Literal values For example, a number or piece of text
References to data files For example, a fax, announcement, or greeting
References to database values References that have been fetched from a database
System values For example, caller ID
Strings of digits Gathered by a Gather Digits element