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Enterprise Communications Server Appendix A - Glossary
619510003-1A Copyright © 2009 ADTRAN, Inc. 193
Appendix A - Glossary
Account Codes
An account code is a specified set of digits that the caller must enter after completing the dialing pattern.
Account codes represent an accounting category, for example, expenditures, revenues, or salaries. They are
also used to ensure security because a caller who does not have an account code cannot access specified
information. Use account codes to allow long distance dialing, in which the telephone company applies the
long distance charges to your account code.
Active Message Delivery
Active Message Delivery is a feature of the UC server. The UC server calls you to deliver your messages.
It informs you of a new message and asks you to enter your password to review the message.
Active Service
Your active service is the service that is currently enabled and answering your calls.
Announcements
Announcements are outgoing recorded messages that play to callers. Announcements apply to trunk lines
and are managed by the network administrator.
Assisted Transfer
An option that allows the call recipient to accept or deny a call based on the caller’s recorded name.
Caller
A caller is a person who initiates an incoming call.
Call Park/Pickup
A type of hold that allows a user to “park” a caller on hold so that another user on the system can pick up
the call on another telephone.
Call Transfer
Have your calls transferred to an operator, to another number, or to a different extension using the Call
Transfer element in your service. Note that your workplace must have Call Transfer from your telephone
service provider or PBX to be able to use the Call Transfer element.
Contacts
Contacts are individuals from whom you receive calls, email messages or faxes. They are entered in the
Contacts database in Microsoft Outlook.
Cover Page Editor
The Cover Page Editor is the tool you use to create and design fax cover pages.