Filter
Top Products
Enterprise Communications Server Creating Custom Call Answering Services
619510003-1A Copyright © 2009 ADTRAN, Inc. 95
9 Creating Custom Call Answering Services
This chapter describes call answering services, managing services, and building services using the Service
Editor. This chapter covers the following topics:
• Overview on page 95
• Managing Services on page 96
• Using the Service Editor on page 100
• Working with Elements to Build a Service on page 102
• Customizing Services using Parameters on page 104
• Validating Services on page 105
• Troubleshooting Services on page 106
Overview
A service is like a map that the UC server follows when it answers a call. Services are made up of elements
that are linked together to create a call flow. You can design simple services made up of two or three
elements, or you can create complex call flows made up of a dozen elements or more. Use the Service
Editor to build a service.
You can build a service using the Service Editor and then assign it to an identity so that incoming calls
follow the path that you specify. You can create a new service for the purposes of setting up a 1-800 line, a
sales information line, or a line associated with a menu of options that callers can select to obtain specific
information. Likewise, you can set up a fax-back service and activate it on an identity.
You can build a service using the Service Editor and then assign it to your extension so that incoming calls
follow the path that you have specified.
For information about sharing services, refer to Importing and Exporting on page 173.
For information about designing and changing services, refer to Using Elements to Create Call Answering
Services on page 107. Services can be renamed, copied, organized in folders, and deleted.
Accessing Services
To create a service or change information associated with it: